cg22 Privacy Policy

Introduction

Welcome to cg22, Bangladesh's trusted online gaming destination. This Privacy Policy explains how cg22 collects, uses, stores, and protects the personal information of players and visitors who access our platform at cg22.ws. We are committed to safeguarding your privacy in accordance with internationally recognised data protection principles.

By using our website, registering an account, or placing a wager on cg22, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please do not use our services. We encourage all players to read this document carefully so they can make informed choices about their personal data.

Information We Collect

cg22 collects personal information that you provide directly to us when you register, deposit funds, or contact our support team. We also collect certain technical data automatically when you access the platform. The categories of information we may collect include:

• Identity information: full name, date of birth, government-issued ID details for KYC verification.
• Contact information: email address, mobile phone number (used for bKash/Nagad/Rocket payments), and city of residence (Dhaka, Chittagong, Sylhet, etc.).
• Financial data: deposit and withdrawal transaction records, payment method references (wallet IDs, partial account numbers). Full payment credentials are never stored by cg22.
• Technical data: IP address, device type, browser type and version, operating system, session duration, pages visited, and cookie identifiers.
• Gaming data: betting history, game preferences, bonus usage, and responsible gaming tool settings such as deposit limits or self-exclusion status.

We collect only the minimum personal data necessary to provide our services and comply with applicable legal requirements. We do not collect sensitive personal information such as biometric data, religious beliefs, or political opinions.

How We Use Your Information

The personal data we collect from cg22 players is used exclusively for the following purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent:

• Account registration and verification: to create and maintain your player account and confirm your identity through KYC processes.
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Visa, and Mastercard, and to maintain accurate financial transaction records.
• Customer support: to respond to your queries, complaints, and technical issues in a timely and effective manner.
• Service improvement: to analyse usage patterns, identify platform issues, and develop new features that enhance your gaming experience on cg22.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on our platform.
• Responsible gaming compliance: to monitor gaming behaviour and apply responsible gaming tools such as deposit limits, session time-outs, and self-exclusion where appropriate.

Cookies and Tracking Technologies

cg22 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players interact with our site. Cookies are small text files stored on your device by your browser. We use strictly necessary cookies (required for login sessions and security), functional cookies (to save your language and display preferences), and analytical cookies (to understand site traffic and player behaviour in aggregate).

You may configure your browser to block or delete cookies. Please note that disabling strictly necessary cookies will affect the functionality of the cg22 platform, including the ability to maintain a logged-in session. We do not use cookies to serve targeted advertising to you on third-party websites.

Data Sharing and Disclosure

cg22 does not sell, rent, or trade your personal data to third parties. We may share limited personal data only in the following strictly defined circumstances:

• Payment service providers: we share transaction data with bKash, Nagad, Rocket, and card processing partners solely to complete your deposits and withdrawals. These providers are contractually bound not to use your data for any other purpose.
• Legal and regulatory authorities: we may disclose personal data when required to do so by applicable law, court order, or legitimate governmental authority — including anti-money laundering (AML) obligations.
• Technology service providers: third-party vendors who assist in platform hosting, security monitoring, and data analytics operate under strict data processing agreements and are permitted to use your data only to deliver services to cg22.

In all cases of data sharing, we apply the principle of data minimisation — sharing only the minimum information required for the specific purpose. We require all third parties who handle your data on our behalf to maintain appropriate security standards and to comply with applicable data protection law.

Data Security

cg22 implements robust technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Our security infrastructure includes SSL/TLS encryption for all data in transit, firewalled and access-controlled database servers, regular security audits and vulnerability assessments, and strict internal access controls ensuring that only authorised cg22 staff can access player data on a need-to-know basis.

Despite these measures, no internet transmission or electronic storage system is completely secure. If you become aware of any suspected security incident relating to your cg22 account, please contact our support team immediately at [email protected]. We will investigate all reported incidents promptly and take appropriate remedial action.

Data Retention

cg22 retains your personal data for as long as your player account remains active and for a reasonable period thereafter to comply with our legal, regulatory, and audit obligations. Financial transaction records and KYC verification documents are retained for a minimum of five years following the closure of your account, in accordance with standard financial compliance requirements.

Once the applicable retention period has expired and there is no legitimate reason to continue holding your data, cg22 will securely delete or anonymise it. You may request early deletion of your data by contacting support, subject to any overriding legal retention requirements that prevent immediate deletion.

Your Rights Regarding Your Data

As a cg22 player, you have specific rights in relation to your personal data. We are committed to respecting and facilitating the exercise of these rights. You may exercise any of the following rights by contacting us at [email protected]:

• Right of access: you may request a copy of the personal data we hold about you.
• Right to rectification: you may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: subject to legal retention obligations, you may request deletion of your personal data from our systems.
• Right to object: you may object to certain types of data processing, including direct marketing communications from cg22.
• Right to data portability: you may request that we provide your data in a structured, machine-readable format so you can transfer it to another service provider.

We aim to respond to all data rights requests within 30 days of receipt. In cases of complex or high-volume requests, we will notify you of any extension beyond this period. We will not charge a fee for reasonable requests.

Third-Party Links and Services

The cg22 platform may reference third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. While these providers power the games on our platform, their own privacy policies govern the data practices within their game interfaces. cg22 is not responsible for the privacy practices of third-party game studios. We recommend that players review the privacy policies of any third-party service they interact with through our platform.

Children's Privacy and Age Restriction

cg22 is an online gaming platform strictly intended for adults. Our services are not directed at, and are not intended to be used by, any person under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that personal data has been collected from a person under the age of 21 without verifiable parental consent, we will take immediate steps to delete that information from our systems.

Changes to This Privacy Policy

cg22 reserves the right to update or modify this Privacy Policy at any time in response to changes in applicable law, our business practices, or improvements to our platform. When material changes are made, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered players by email or via an in-platform notification.

We encourage you to review this Privacy Policy periodically to stay informed about how cg22 protects your personal data. Your continued use of the cg22 platform following the posting of changes constitutes your acceptance of those changes.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by cg22, please do not hesitate to reach out to our dedicated support team. We are committed to addressing all privacy-related enquiries promptly and transparently.

You can reach us by email. Our support team operates seven days a week and aims to respond to all privacy enquiries within two business days.

[email protected]